Help & Support

Inventory & Sales

  • Managing Your Inventory

  • How do I edit an item?

    You may edit anything about an item you have listed at any time. To edit an item simply log in to your account, click on "Items for Sale" and select the Edit link for the item you wish to edit.

  • What if I go on vacation?

    If you happen to sell an item you have listed on Zatista by another means, we simply ask that you mark the item as sold in your inventory as soon as possible. If you do not mark it as sold, you may run the risk of it being purchased on Zatista and having an upset buyer.

  • What if I sell an item I have listed outside of Zatista?

    If you happen to sell an item you have listed on Zatista by another means, we simply ask that you mark the item as sold in your inventory as soon as possible. If you do not mark it as sold, you may run the risk of it being purchased on Zatista and having an upset buyer.

  • Selling Items

  • What happens when I sell an item on Zatista?

    Once you make a sale on Zatista, you will be notified via email and the sale will appear in the "Sales" section of your account. At that time you simply need to follow these steps:

      1. Pack your item securely
        Ensure safe arrival to the buyer by packing your item(s) carefully, and thoughtfully. Print, complete, and include the Zatista Certificate of Authenticity (available for download from the sale detail page).
      2. Select an approved shipping company
        Because many shippers have special rules when it comes to shipping artwork, Zatista requires that items be shipped through approved carriers (UPS, FedEx, DHL, and USPS at this time only)
      3. Insure and track your item
        Items must insured and also be trackable so that we may verify receipt of the item by the buyer. If you do not provide tracking information, we will be unable to verify receipt of the item by the buyer and schedule your payment.

    For more information about packing, shipping, and insuring your items visit our Shipping Resource Center

  • Can buyers contact me with questions about an item?

    Yes, buyers will be able to send you a message at any time through the Zatista system. You will receive an email notification with the message and it will appear in your message center as well. You are then free to log in and reply to the message.

    In order to protect the privacy of our users, we do not provide email addresses of members who have asked questions. As a result, all messages must be answered on the Zatista site through our messaging system.

  • What if the buyer chooses to return the item?

    All purchases on Zatista are 100% guaranteed which means that if a buyer is unhappy with an item for any reason, they have the right to return that item. Because of this we encourage you to make sure you accurately describe the item and provide good quality photographs with all your listings.

    Should a buyer decide to return an item they purchase from you, Zatista will contact you regarding this return. The buyer will be responsible for shipping the item back to you (trackable and insured).

  • Shipping Items

  • How does shipping work?

    We understand that for many artists and galleries shipping can be difficult and complex, especially when it comes to shipping artwork. To help with this, we have created our shipping resource page (coming soon) where you can learn more about shipping.

    When shipping items sold through Zatista, the following needs to occur:

      • Item must be shipped by an Zatista approved carrier (Current Approved Carriers: FedEx, UPS, and USPS).
      • Shipment must be sent via a trackable method with delivery confirmation.
      • When you sell an item, you must provide Zatista with the tracking information so that we can verify receipt of the item by the buyer (Only when we receive valid tracking information will your payment be scheduled).
  • How should I decide where I would like to ship?

    One thing great about the Zatista marketplace is that it is truly a global marketplace for art. You are free to sell your items to buyers all over the world. However, with this ability comes some added complexity in terms of shipping art internationally. To help you out, we have provided some more information in our shipping resource center.

    If you prefer not to ship internationally, or out of your "region", you have the ability to select only specific regions that you will ship to when you list your items.

  • How do I know what to charge for shipping?

    To get a general sense of how much shipping items to various locations might cost, please visit our shipping resource center.

    In the shipping resource center we have provided links to all of our approved carriers so you can easily get estimated rate quotes for various shipping locations.

  • How should I ship my item?

    Because of the special nature of shipping artwork Zatista requires you ship your item via a trackable, and insured provider approved by Zatista.

    Current approved carriers:

    UPS
    FedEx
    USPS

    If you do not send your item via one of these carriers we will be unable to verify its successful delivery and as a result will not be able to schedule your payment for the item. For more information about packing, shipping, and insuring your items visit our shipping resource center.

  • Do I need to insure my item for shipment?

    Yes, Zatista requires you to insure all items you ship.

    As a seller, you are responsible for the item to arrive safely and in good condition to the buyer. If the item arrives damaged or is lost in shipment and you have not insured the item, you may not receive full or any payment for your sale.

    We understand that because of the nature of artwork, some shipping carriers provide limited, or no insurance. Please ensure you are fully insuring your item with the shipping carrier or a supplemental service.

  • How does Zatista know when the item has been delivered?

    Once you provide us with tracking information, our system stores the tracking number. Shipping status of your item is updated in the system automatically. Your payment will be scheduled upon successful delivery.

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